FAQs

How do I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media for updates and exclusive offers.

Are sale items refundable or exchangeable?
Final sale items may not be eligible for refunds or exchanges. Check the product page before purchase.

How do I contact customer service?
Email us at service@newessentialsclothes.us. Include your order number for faster assistance.

Can I return an international order?
Yes, but return shipping costs and customs fees are the customer’s responsibility unless the item is defective.

What if my package is lost or stolen?
Contact customer support immediately. Packages confirmed delivered but missing may not be reimbursed without carrier confirmation.

How are my personal details used?
Information is used only for processing orders, shipping, and marketing communications with your consent.

Is my personal information shared?
We do not sell personal information. Data may be shared with shipping/payment providers or as required by law.

Do you use cookies?
Yes, to store session data, cart contents, and user preferences. You can disable cookies via browser settings.

Can minors use your site?
Our services are intended for users aged 18 or older. We do not knowingly collect data from minors.

How do I request data access or deletion?
Contact {{storeConfig.service_email}} to request access, corrections, or deletion of personal data.

How are refunds processed?
Refunds are issued to the original payment method after returned items pass inspection.

What if my order is delayed?
Delivery times are estimates. Contact support if your order exceeds the expected timeframe.

Do you offer environmentally responsible products?
Yes, look for the “eco-friendly” label for sustainable product options.